Shipping & Returns
Shipping
The indicated sales prices do not include shipping costs. We use the normal parcel post. Please allow about three working days from order date in Switzerland; abroad it may take 7-12 days.
Return
We hope that you are satisfied with your order. If this is not the case, Vestibule grants you a right of return within 14 days of receipt of the goods. The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Shoes may only be returned with the original shoe box.
Gift vouchers, cosmetics, books, food and underwear or swimsuits cannot be returned.
Gift vouchers, cosmetics, books, food and underwear or swimsuits cannot be returned.
If the return was purchased with a voucher, a new voucher will be issued.
Shipping costs, customs duties and all other costs for the return of the products are not covered by Vestibule and are to be paid in full by the customer.
Please return products in original packaging by mail or courier service to:
Vestibule, St. Peterstrasse 20, 8001 Zurich, Switzerland.
Or return the items to one of our stores.
